30 Days Money Back Agreement

All shared web hosting plans include a 30-day money back guarantee. If for any reason our services haven't exceeded your standards, please let us know within the first 30 days of account activation and we will refund the money paid for that first month of service. (Minus domain name registration fee, set-up fees and overage charges if exist).

Our refund policy does not apply to any of the following: set-up fees, dedicated servers, dedicated services, domain name registrations, reseller accounts, and/or web management services. No refunds are available after 30 days, whether in full or prorated.

• Our Money Back Guarantee does not include refunds to already established Rotmax's customers who add service after the first 30 days. In other words, if you host a web site with us for over 30 days and decide to add another account, the policy does not apply to these added services.
• Accounts cancelled/terminated by Rotmax for violating our Terms of Service (TOS) do not qualify for the 30-day money back guarantee. In other words, if your account is cancelled for spamming or network abuse, you will not be given any refund.
• All refunds are applied to the same credit card used in the initial service purchase.

* Due to security concerns (such as fraudulent cancellations), all account cancellations must be done by opening HelpDesk Ticket, requesting cancellation. You must also include your domain name, username, and password. Phone calls will not constitute acceptance of any cancellation. You will receive a confirmation upon the cancellation of your account.